Why choose Blue Ridge Hospice?

Blue Ridge Hospice is a community, not-for-profit healthcare organization that has been providing hospice care to patients in the Northern Shenandoah Valley and Western Loudoun since 1981.

Blue Ridge Hospice is accredited by The Joint Commission.  The Joint Commission inspects Blue Ridge Hospice for compliance with Medicare regulations, as well as other rigorous standards, at least every three years.

In a recent survey, 98% of caregivers who responded said they would recommend hospice care to others… this is why.

  • Blue Ridge Hospice offers individualized, patient and family-centered care based on the principles of comfort, dignity, and choice
  • Board-certified hospice physicians and fully credentialed teams of nurses, nursing assistants, chaplains, social workers, music therapists, and bereavement counselors make house calls and are accessible by phone 24 hours a day, 7 days a week so patients can receive support in the comfort of their homes
  • Intensive round-the-clock care is available at the Blue Ridge Hospice Inpatient Care Center to manage pain and symptoms in crisis situations
  • Experienced bereavement counselors’ guide and support patient’s family and friends as they prepare for and cope with the death of someone they love
  • Blue Ridge Hospice services and programs are open to everyone in the community regardless of their ability to pay

The Blue Ridge Hospice Mission:  To make quality end-of-life care available to individuals and families facing serious illness and to support anyone in our community affected by death, dying, and loss.

 

Music Therapy

What to Expect

When you contact Blue Ridge Hospice, we’ll answer questions, provide information you need, and schedule an evaluation or admissions visit if desired.

Admissions Visit:

  • our team will meet with the patient and family where the patient resides to explain services and answer questions
  • determine patient/family goals and current concerns related to the patients care and disease process
  • assess the patient’s eligibility for hospice care
  • provide information about durable power of attorney for health care and advance care planning. Patients are not required to have an advance directive to receive care
  • complete an initial physical assessment and a psychosocial assessment
  • patients who meet eligibility guidelines are admitted with a physician order seven days a week

 

Accreditation & HIPAA

Blue Ridge Hospice is proud to be accredited by The Joint Commission and to have received the Gold Seal of Approval.

The Joint Commission is the nation’s predominant standards-setting and accrediting body in healthcare.  The Joint Commission’s comprehensive accreditation process evaluates an organization’s compliance with these standards and other accreditation requirements.  Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.  To earn and maintain The Joint Commission’s Gold Seal of Approval, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

Concerns or Suggestions

Blue Ridge Hospice strongly encourages anyone with a concern to first address concerns and suggestions with the primary nurse or Medical Social Services worker assigned to the patient’s care.  Most issues can be resolved on this level.  However should dissatisfaction continue despite this effort, please contact:

Ernest J. Carnevale, Jr.

Chief Executive Officer

Blue Ridge Hospice

333 W. Cork St, Ste. 405

Winchester, VA 22601

540-313-9200, 800-238-5678

 

It is our policy to investigate complaints and suggestions and to provide a written response within 30 days.  Should the complainant be dissatisfied with the outcome, please contact:

 

Virginia Department of Health

Division of Licensure and Certification

PO Box 2448

Richmond, VA 23218

800-955-1819 or 804-367-2100

 

The Joint Commission

Office of Quality Monitoring

One Renaissance Blvd

Oakbrook  Terrace, IL 60181

800-994-6610 or fax 630-792-5636

complaints@jcaho.org

 

State Ombudsman

800-552-3402

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