Contact Us

Administrative Office Locations

Blue Ridge Hospice
333 West Cork Street, Suite #405
Winchester, VA 22601
Telephone: (540) 536-5210
Fax: (540) 450-0786

Blue Ridge Hospice Inpatient Care Center
333 West Cork Street
Winchester, VA 22601
Telephone: (540) 536-2869
or (540) 536-2870
Fax : (540) 678-0584
Driving Directions

Send Us a Note

For your convenience, you can send us a note using the Online Form. Note that this message goes to the Blue Ridge Hospice office. If you have comments about the website, email the webmaster directly.

The form below is not a "secure" form so you should not send confidential information such as credit card numbers. Confidential correspondence should be done using our postal address or by making a secure online donation.

Blue Ridge Hospice sends its staff into each patient’s environment in order to assist with patient care and to provide pain/symptom management. Quality service is the organization’s primary goal. Any patient or family member with concerns or suggestions regarding the safety or the care provided by us is encouraged to make these known.  Patients/family are free to voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care, treatment, and services.

The logical first action on the part of a patient or patient family is to address concerns and suggestions with the primary nurse or Medical Social Services worker assigned to the patient’s care. Most issues can be resolved on this level.

Should dissatisfaction continue despite this effort, the patient or family is asked to contact:

•   Ernest J. Carnevale, Jr.,  Chief Executive Officer

            Blue Ridge Hospice

            333 West Cork Street, Suite 405

            Winchester, VA 22601

            540-536-5210 or 1-800-238-5678 (toll free)

It is our policy to investigate complaints and suggestions and to provide a written response to the individual making them within 30 days.

In the event that the complainant is dissatisfied with the outcome, the patient or family may contact:

• Virginia Department of Health

          Division of Licensure and Certification

          P.O. Box 2448

          Richmond, VA 23218

          1-800-955-1819 (toll free) or 1-804-367-2100 or 2104

• The Joint Commission

  Office of Quality Monitoring

  One Renaissance Blvd.

  Oakbrook Terrace, IL 60181

  1-800-994-6610 (toll free) or fax 1-630-792-5636

• State Ombudsman, 1-800-552-3402